FREQUENTLY ASKED QUESTIONS
1- PRODUCT INFORMATION
We steel don’t understand how this is actually a frequently asked question:
it’s in the name!
Steelouettes are made of treated and painted steel.
Short answer: Yes, any design can be turned into a wall hung Steelouette.
Long answer: We will provide you with the hanging system suited for the size and weight of your design.
For heavy Steelouettes, we will add tiny pre-drilled holes to the design and we’ll provide you with the screws and spacers to install it.
For light-weight Steelouettes, we’ll add high-quality double-sided tape on the back, and you can simply install it in your favorite place.
Upon installation, if you have any questions , we’ll be happy to help!
Of course you can! We’ll be happy to customize it for you.
Steelouettes can be painted in Black, Grey, Gold, or White.
We usually suggest the black paint, as it gives the best contrast upon a white wall.
Place your Steelouette against a plain, clear background to get the best visual effect.
Your Steelouette will be wrapped in a nice Kraft package, with a magnetic base to hold it.
Steelouettes are made for interior decoration.
If exposed to sun and rain for a long duration, the paint will get damaged.
2- PAYMENTS IN LEBANON
You can pay by cash in LBP upon delivery!
Please note this only works for orders to be delivered inside Lebanon.
3- ORDER AND DELIVERY
First we’re really sorry for that. We work hard making sure all our clients are happy with our experience. If somehow this happened, please contact us, and we’ll make sure you receive the Steelouette you want as soon as possible.
Your Steelouette will always be shipped as soon as possible.
-For international orders: Once ready your order will be shipped through DHL Express. The delivery process takes around 1-7 days depending on the location.
The cost of shipping will be calculated at checkout.
-For local orders: The delivery process takes around 1-3 days.
If you prefer, you can pick up your order from our office in Sahel Alma. We’ll be happy to meet you!
In case the item that you ordered is out of stock, we will contact you and inform you about the situation as soon as we can.
Products shipped worldwide may be subject to import and customs fees depending on your location. We are not liable and have no control over these taxes. We cannot predict if/and how much you would be charged, as these fees vary from one country to the other.
If you would like to discuss a project or collaboration, however big or small, please get in touch. We will be happy to hear from you!